Nielsen Norman Certified
Designing regulated product systems that turn complexity into outcomes.
I design revenue-critical product surfaces from zero to scale across regulated, data-dense platforms in health, insurance, and finance. I reduce friction and drive measurable conversion lift by aligning UX, product strategy, and technical execution.
View Selected Systems
References | Work used in production across healthcare, finance, and government.
Senior Tech Recruiter
“Ramona is not only one of the best consultants I have had the pleasure of working with, she is also one of the finest people I know. I met with Ramona in …
View Recruiter EndorsementFormer UX Manager and Accessibility Evangelist
“Ramona Dsouza worked for me as a Senior UX Designer and I am happy to provide this letter of recommendation. From the beginning, Ramona distinguished herself from a competitive field …
View Manager ReferenceStrategy & Partner Leader
“What a great partnership! Ramona worked with us on a high impact initiative and hit the ground running. She helped us go from concept to reality in just a few months. More than a functioning site, she helped create a brand that …
Read Manager ReferenceSelected Product Systems
Mobile Conversion Architecture | Direct Quote Experience
Increased quote completion in a regulated personal auto insurance flow by redesigning the revenue-critical desktop and mobile journey from intent to bind.
View SystemEnterprise Software Licensing Experience
Increased enterprise product adoption for Cisco Systems' global B2B licensing platform, supporting multi-million-dollar revenue growth and long-term client expansion.
View ArchitectureConversion Optimization CRO Program
Drove measurable revenue lift across revenue-critical flows, delivering 14x more commercial vehicle insurance quote estimates during the A/B test period and increasing estimated value from $27K to $341K.
View Case StudyStrategic Compliance & Zoning Interface (GIS Platform)
UX and UI design and strategy for a geospatial planning platform under strict regulatory constraints.
Zoning UX Case StudyNo-Code Workflow Automation
Consulted on workflow automation features within a no-code productivity platform.
View Case StudyHow I Work
Product Systems
& Patterns
A practical approach that aligns people, process, and outcomes from intent through delivery.
UX Systems
Design systems, interaction patterns, scalable UX standards that survive production.
Complex Workflows
Forms, decision paths, and data-dense flows designed for clarity and conversion.
Enterprise Trust
Shipped work for insurance, federal finance, and global enterprise platforms.
Decision Clarity
Design that reduces ambiguity and supports confident decisions under real-world constraints.
AI-Augmented Product Work
AI in Practice | Production Architecture
Designed and implemented retrieval-augmented workflows with access control, governance, and grounded responses.
View AI SystemRapid AI Prototyping | Vibe-Coded Demo
From Figma to functional demo in a one-day validation sprint, reducing engineering load and accelerating product discovery.
View Live PrototypeAI-Augmented Leadership
Frameworks for integrating AI into operating models with clarity, safety, and measurable impact.
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